WARRANTY &
AFTER-SALES SUPPORT.
Support that goes beyond installation. Get guidance on warranty enquiries, product troubleshooting, maintenance and after-sales services for your connected vehicle solutions.
ONE TEAM. MORE SOLUTIONS.
Find the right assistance for your product and service package.
GPS Tracking
Device connectivity, location reporting, SIM, tracking platform and account access.
EMIAO / DAMIAOSLD Retrofit
Installation checks, system inspection, operational enquiries and technical assessment.
DAMIAO SpeedGuard+Fleet Management
Vehicle reports, alerts, connected sensors and compatible monitoring modules.
DAMIAO FleetVideo & AI
Camera connectivity, recording, event notifications and supported driver safety features.
DAYAOKNOW YOUR COVERAGE.
Warranty eligibility and duration vary by device, package and purchase terms. Our team can help verify your product information and explain the applicable next steps.
- Manufacturing defects may be covered under the applicable product warranty.
- Proof of purchase and device identification may be required.
- Inspection may be needed to determine the cause of a reported issue.
- Repair or replacement options are subject to the relevant warranty terms.
TRANSPARENT SERVICE GUIDELINES.
These are general examples, not a substitute for your product's actual warranty document.
Potential Warranty Cases
Hardware faults occurring during the applicable warranty period under normal intended use may qualify for assessment.
Cases Requiring Review
Accidental damage, water ingress, unauthorized modifications, incorrect power supply or external damage may be excluded, depending on product terms.
Out-of-Warranty Support
Where available, diagnostic, repair, replacement or reinstallation services may be offered with a quotation before work proceeds.
FIVE STEPS TO GET SUPPORT.
A straightforward process to help our team identify your device and respond appropriately.
Contact Us
Describe the problem through our official support channel.
Share Details
Provide product, vehicle and purchase information.
Initial Diagnosis
Our team reviews symptoms and recommends checks.
Assessment
Inspection, warranty evaluation or quotation where required.
Resolution
Repair, replacement, configuration or further guidance as applicable.
HELP US HELP YOU FASTER.
Preparing the following information can make initial troubleshooting more efficient.
- Product name or model, if known.
- Device serial number or device ID, if available.
- Vehicle registration number and contact person.
- Invoice, receipt or purchase details.
- Description of the issue and when it started.
- Relevant screenshots, indicator photos or error messages.
SUPPORT BEYOND THE PURCHASE.
Our after-sales team can help coordinate eligible product and platform service enquiries.
Device Diagnostics
Guidance on device power, status indicators and connectivity troubleshooting.
Tracking Platform Help
Assistance with access, vehicle visibility, basic features and reporting enquiries.
Vehicle Transfer
Check device compatibility, removal, reinstallation and account updates.
Installation Coordination
Arrange a technical review or available installation support by location.
Service Renewal
Clarify subscription periods and renewal options for applicable packages.
Product Documentation
Request applicable operating guidance and product-related service information.
WARRANTY & SUPPORT FAQ.
Quick answers to common after-sales enquiries.
How do I check whether my device is still under warranty?
Contact GLOBALGPS with your product model, device ID and purchase documentation. Our team can help verify the applicable warranty information.
Does the EasyTrack five-year plan include five years of hardware warranty?
Not necessarily. The five-year service term and hardware warranty are different. Refer to the specific warranty terms supplied with the EasyTrack package.
Can I request support after the warranty period?
Yes, you can contact us for an assessment. Any available out-of-warranty services and charges will depend on the product and nature of the issue.
Can a device be repaired or replaced immediately?
Repair or replacement decisions may require inspection, stock availability and warranty evaluation. Immediate replacement is not guaranteed.
Can I transfer my tracker to another vehicle?
Some devices support transfer between compatible vehicles. Please confirm compatibility, reinstallation requirements and any applicable charges before removal.
What if my tracker is offline?
Check whether the vehicle has power and whether mobile coverage is available. Avoid tampering with wiring. Contact support with the device ID, last online time and any status indicators.
Will an unauthorized repair affect my warranty?
Unauthorized modifications or repairs may affect warranty eligibility under the applicable product terms. Contact GLOBALGPS before arranging third-party work.
How long will a service request take?
Response and resolution times depend on the issue, required inspection, location and parts availability. The team can advise on next steps after initial assessment.
WE'RE READY TO ASSIST.
Choose the most suitable channel for your enquiry.
Warranty & After-Sales
Send your product details and issue description to start an enquiry.
WhatsApp Us →Help & FAQs
Browse answers to common questions about devices, installation and plans.
Visit FAQ Center →General Enquiries
For business enquiries or requests requiring further coordination.
Contact GLOBALGPS →YOUR VEHICLE. OUR COMMITMENT.
Whether you need guidance, an inspection or help with an existing system, GLOBALGPS is here to help you take the next step.
Warranty terms, service availability, eligibility and charges vary by product and purchase agreement. This page provides general guidance and does not replace the applicable written warranty.