QUESTIONS ANSWERED. CONFIDENCE DELIVERED.
Find answers about GPS tracking, SLD retrofit, fleet management, video monitoring, installation and service plans.
FIND THE RIGHT ANSWER FASTER.
Choose a category or use the search bar to find relevant answers.
YOUR QUESTIONS. OUR ANSWERS.
Browse product information, service details and common questions.
GPS & Tracking
What is GLOBALGPS?
GLOBALGPS MARKETING SDN BHD provides GPS tracking, vehicle monitoring, speed limitation and connected fleet solutions. Product capabilities vary by package.
Can I track my vehicle on a smartphone?
Supported GPS services provide mobile or web-based access. Your device must have an active compatible service and network connectivity.
Does GPS tracking need a SIM card?
Cellular tracking devices generally require an active SIM and data connection to upload location information to the platform.
Can I use my own SIM card?
SIM compatibility depends on the hardware, APN configuration and selected service plan. Check with our technical team first.
Does GPS work without mobile coverage?
GPS positioning and uploading data are separate. Without mobile coverage, live updates may be delayed; some devices can store data for later transmission.
Can I replay past vehicle routes?
Supported platforms provide historical route playback. History availability and retention depend on the service plan.
SLD & Compliance
What is an SLD?
A Speed Limitation Device is designed to limit vehicle speed according to its configured parameters and applicable installation requirements.
What is DAMIAO SpeedGuard+?
SpeedGuard+ is a DAMIAO speed limitation solution. Vehicle compatibility and installation requirements must be checked before purchase.
What does Zero-Cut Mechanical System mean?
It refers to a mechanical installation approach intended to avoid cutting original vehicle wiring where the applicable configuration permits. It is not a plug-and-play installation.
Does every commercial vehicle require an SLD?
Requirements depend on vehicle class and current regulations. Please check the latest applicable guidance and confirm your vehicle category before installation.
Can SLD be integrated with GPS tracking?
Selected DAMIAO configurations can combine speed limitation with GPS tracking and additional fleet-monitoring features.
Who should install an SLD?
SLD installations should be handled by suitably qualified installers following the requirements for the specific device and vehicle.
Fleet Management
Can I monitor many vehicles in one account?
Supported fleet platforms provide centralized monitoring for multiple vehicles, with access depending on account permissions.
Can GLOBALGPS help monitor fuel?
Selected DAMIAO FuelWatch configurations support fuel monitoring with compatible sensors and installation.
Can I monitor refrigerated vehicles?
Selected DAMIAO ColdTrace configurations combine GPS tracking with compatible temperature monitoring for cold-chain operations.
Can I monitor tyre conditions?
Selected DAMIAO SafeTire configurations support tyre-related monitoring with compatible hardware.
Can the system identify drivers without cameras?
Selected fleet configurations support card-based driver identification, which is distinct from camera-based driver monitoring.
Video & AI
What is video telematics?
Video telematics combines vehicle cameras, connectivity and event information to support fleet oversight and incident review.
What is DMS?
DMS stands for Driver Monitoring System. Available driver-related detection features vary by camera and system model.
What is ADAS?
ADAS stands for Advanced Driver Assistance Systems. Available alerts depend on installed equipment, configuration and calibration.
Can I view vehicle cameras remotely?
Selected 4G video systems support remote viewing or retrieval, subject to network coverage, permissions, hardware and service plan.
Can SafeDrive support alcohol detection?
Selected SafeDrive configurations can incorporate compatible alcohol-detection hardware. Availability and any additional detection options must be confirmed for the specific package.
Installation & Support
How long does installation take?
A standard GPS installation may take approximately 1.5 hours or longer. Actual duration varies by vehicle and system complexity.
Where will the tracking device be installed?
Installers select a suitable protected location according to vehicle design, device requirements and signal considerations.
Can I move a tracker to another vehicle?
Some devices can be transferred to compatible vehicles. Removal, reinstallation, account updates and service charges may apply.
Does the device have a backup battery?
Backup battery availability and capacity depend on the specific hardware model.
What warranty do you provide?
Warranty coverage depends on the purchased product and its written warranty terms. Refer to your quotation, invoice or warranty document.
Can I arrange installation in other Malaysian states?
Installation enquiries can be coordinated through available regional service partners. Confirm coverage and appointment availability for your location.
Plans & Billing
Does every GPS package have monthly fees?
No. Billing arrangements vary. Some products are sold with a fixed-term service package, while others may have recurring fees.
What is the DAMIAO EasyTrack five-year plan?
The promoted RM750 five-year package includes a GPS device, data SIM and standard installation under applicable offer terms, with no monthly or annual service fees during the included five-year period. Confirm exclusions and eligibility.
What happens when my service period ends?
Renewal availability and fees depend on the package. Contact GLOBALGPS before the service end date for the applicable options.
Can I request a fleet quotation?
Yes. Quotations can be prepared based on vehicle count, installation locations, equipment and required features.
How do I verify payment details?
Check the recipient and bank information against your official invoice and confirm any changes using an established company contact channel.
No matching questions found
Try another keyword or contact our support team for assistance.
Contact GLOBALGPS →REAL SUPPORT. REAL SOLUTIONS.
Our team can help with product enquiries, installation arrangements and technical assistance.
Sales & Consultation
Need a GPS, SLD or fleet management quotation? Talk to our sales team.
WhatsApp Sales →Technical Support
Need help with your installed device, tracking platform or technical issue?
Request Technical Support →STILL HAVE QUESTIONS? WE'RE HERE TO HELP.
From your first GPS tracker to a complete fleet management solution, GLOBALGPS is ready to assist.
